AIM Hearing helps eligible veterans in Bundaberg understand hearing services, hearing aids, tinnitus support, and the steps involved in getting the help they are entitled to.

The Bundaberg war memorial — AIM Hearing provides DVA hearing services for veterans

How AIM Hearing helps DVA clients

Trying to get hearing loss and or tinnitus on your White Card?

If you are a former ADF member or veteran experiencing hearing loss or tinnitus, we strongly recommend contacting a local DVA advocate first to support your claim. At AIM Hearing Bundaberg, we work closely with experienced advocate groups.

Step 1: Contact a DVA advocate

Your advocate helps guide you through the claims process and makes sure the right paperwork is sent to DVA. This can save time and help avoid delays.

Step 2: Have your hearing and tinnitus assessed

As part of your DVA claim process, AIM Hearing can provide a comprehensive hearing and tinnitus assessment. If you do not yet hold a White Card and you are starting a claim, there is no charge for this assessment. If clinically indicated, we prepare a detailed audiology report recommending that hearing loss and/or tinnitus be accepted as a condition on your DVA White Card, and we work directly with your advocate to support the application.

Step 3: Get the GP form signed and return it to your advocate

This report is sent to your GP for completion and signature before being returned to your advocate for submission. It is important to personally deliver or promptly post the signed documentation to your advocate to avoid delays.

Step 4: DVA approval and hearing services voucher

While DVA may approve your condition under PAMT (Prior Approval for Medical Treatment), hearing treatment is delivered through the Australian Government Hearing Services Program (HSP). As DVA and HSP operate on separate federal systems, additional documentation may need to be forwarded to the HSP to generate your DVA Hearing Services voucher.

At AIM Hearing Bundaberg, we guide you through each step to help make your veteran hearing rehabilitation pathway as seamless, compliant, and stress-free as possible so nothing falls through the cracks.

Got a White Card but don’t have Hearing Loss and or Tinnitus on it?

If you already hold a DVA White Card, the process for accessing hearing services is often much faster and more straightforward. Simply visit AIM Hearing Bundaberg and our experienced team will guide you through the next steps to access your DVA-funded hearing assessment and treatment.

Step 1: Come in for your hearing assessment

We assess your hearing and identify whether hearing loss and or tinnitus may be present.

Step 2: We confirm eligibility and paperwork

We confirm your eligibility, assist with the required documentation, and make sure your details are correctly registered through the Hearing Services Program so a DVA Hearing Voucher can be issued.

Step 3: We arrange the next step in your hearing care

From there, we can arrange your comprehensive hearing test and begin your personalised hearing rehabilitation plan.

If you are a veteran with a White Card seeking a hearing test in Bundaberg or support for hearing loss or tinnitus, AIM Hearing makes the process simple, compliant, and stress-free. We work with your advocate of choice so the process is completed properly. You are welcome to come into the clinic and we can also provide a handout that explains the process step by step so you do not slip through the cracks.

Need help understanding what to do next?

If you are not sure where to start, contact AIM Hearing Bundaberg and we can explain the process in plain English and point you in the right direction.

Book a Hearing Test
Call 07 4153 1317

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Call 07 4153 1317