Request a callback and we will call you back within one business day to arrange a time that suits you. Prefer to talk now? Call us on 07 4153 1317, Monday to Friday, 8:30 am to 4:30 pm.
Save time on the day: complete your forms online before your visit. New clients can fill in the Client Information and Consent form. Moving to AIM Hearing from another provider? Use the Hearing Services Program transfer consent or the private client transfer consent.
We are a small independent clinic, so your appointment is confirmed by a person rather than by a calendar. That means we can check your Hearing Services Program or DVA eligibility before you come in, set aside the right amount of time for what you actually need, and tell you honestly if something can be sorted out over the phone instead.
How our week is set up
We run different kinds of appointments on different days, because each one needs different equipment and a different amount of time. It is worth a quick read before you choose your days below.
| Day | What we run |
|---|---|
| Monday, Tuesday and Wednesday | Hearing tests and assessments, annual reviews, and most other appointments |
| Thursday | Hearing aid fittings — pensioner, DVA and private. Adjustments and repairs are booked in after the day’s fittings are done. |
| Friday | Follow-up appointments. Adjustments and repairs are booked in after the day’s follow-ups are done. |
Ear wax removal. We keep 3:00pm, 3:30pm and 4:00pm free every day for microsuction. If those times are not taken, we use them for hearing aid repairs.
Live more than an hour’s drive from Bundaberg? We can make an exception to the days above. Put it in the Anything else we should know? box at the end of the form below and we will work around the day you are already in town. Most people line up several things in the one trip, and we would rather bend the schedule than have you make the drive twice.
This is why the form below is a request rather than a booking. Tell us what you need and which days suit you, and we will find a time that fits. If you are not sure which of these applies to you, or you would rather just get an answer now, ring us on 07 4153 1317 and we will sort it out with you.
Before you start
- Already a client of ours? You only need to fill in the appointment request below.
- New to AIM Hearing? Please fill in the appointment request below and the client information form further down this page. It gives us your details, including any Pensioner Concession Card or DVA number, so we can complete the government paperwork before your appointment day rather than while you wait.
Request an appointment
Your client information form
If you are new to AIM Hearing, we need this form as well as your appointment request. It collects your details, including any Pensioner Concession Card or DVA number, plus a few questions about your hearing and general health. It takes about five minutes. If you are already a client of ours, you do not need to fill it in again.
We would much rather have this online and in advance than on paper when you arrive. Sent ahead, it reaches us before your appointment, so your history has already been read by the time you sit down. Filled in at the desk, it costs ten or fifteen minutes of the appointment you came for — and that time is far better spent on your hearing.
The easiest time to do it is right now, while you are already thinking about it. There is nothing to download or install, and it works on a phone, a tablet or a computer. If now is not convenient, we will text or email you the link once your appointment is confirmed.
If you would rather use paper, tell reception when we call and we will have a printed copy ready for you at the clinic. And if you start it online and get stuck part-way through, ring us on 07 4153 1317 and we will finish it with you over the phone.
What happens next
- Your request goes straight to our reception team here in Avoca.
- We call you back to confirm a day and time, usually within one business day.
- If you hold a Pensioner Concession Card or a DVA card, we check your eligibility on the government portal before you arrive, using the card number from your client information form.
- No referral is needed for a hearing test or for ear wax removal.
Would rather just ring us?
Call 07 4153 1317, Monday to Friday, 8.30am to 4.30pm. We are at Shop 1/1 Heidke Street, Avoca, with parking at the door.