Hearing Services Program (HSP)

AIM Hearing Bundaberg is an authorised provider under the Australian Government Hearing Services Program. Fully subsidised hearing care for eligible pensioners, concession card holders and veterans.

Book a hearing test

Government funded hearing care, made simple

The Australian Government Hearing Services Program (HSP) gives eligible pensioners, veterans and concession card holders access to free or subsidised hearing assessments and hearing aids. As an authorised provider, AIM Hearing Bundaberg makes accessing it simple and stress free, with transparent, independent advice every step of the way.

Your questions answered

HSP, explained clearly

Not sure if you qualify? Start here

If you are unsure whether you qualify for the Federal Government Hearing Services Program, visit AIM Hearing Bundaberg with your Pensioner Concession Card or DVA card. Our reception team can quickly check your eligibility through the official online portal and confirm your status within minutes. If you are newly enrolled, Hearing Australia will send you a welcome pack outlining your benefits. Once your eligibility is confirmed, we can book you in for a comprehensive hearing test straight away, then explain your results in clear, easy to understand language and discuss the most appropriate treatment options.

Can I get free hearing aids, or do I have to pay?

If your hearing loss meets the clinical criteria under the program, you are entitled to fully subsidised basic hearing aids at no cost, funded by the government and suitable for many people with straightforward hearing needs. Many clients choose to explore advanced technology for better performance in restaurants, social gatherings and background noise, with features like rechargeable batteries, Bluetooth connectivity, enhanced noise reduction and directional microphones. Through the partially subsidised scheme, you can upgrade to higher level technology by paying a gap fee while still receiving government support. During your test we compare fully subsidised and upgraded options and outline the costs and benefits so you can make an informed decision.

I am with another provider, can I transfer to AIM?

Yes. Many pensioners believe they cannot transfer providers, or that they must wait until their Battery and Maintenance program expires. That is a common misconception. Under the program you have the right to choose and transfer to the provider that suits you, at any time. There is no need for an awkward conversation with your current provider. Just visit AIM Hearing and complete a short transfer form, and we contact the Hearing Services Program on your behalf. Your clinical records, service history and the remaining balance of your Battery and Maintenance entitlement move across to our clinic seamlessly.

Assistive Listening Devices

We provide a range of high quality Assistive Listening Devices designed to improve hearing clarity in challenging environments such as noisy restaurants, group conversations, meetings, television viewing and phone calls. They can be used on their own or alongside hearing aids to improve speech understanding and reduce background noise.

Please note these devices are not covered under the Hearing Services Program and require an out of pocket investment. To help you decide, we offer in clinic demonstrations in our reception area where you can trial working devices in real world conditions before purchasing.

Book an appointment

Book your hearing test

Leave your details and the clinic will be in touch to arrange your visit. Prefer to talk now? Call (07) 4153 1317.

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